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392 lines
12 KiB
Go
392 lines
12 KiB
Go
package icshttp
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import (
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"crypto/rand"
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"encoding/json"
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"fmt"
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"io/ioutil"
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"math/big"
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"net/http"
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"strings"
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"sync"
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"time"
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"gitlab.com/cinnamon/voiceagent/icsconf"
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"gitlab.com/cinnamon/voiceagent/icslog"
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"gitlab.com/cinnamon/voiceagent/icspacketer"
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"gitlab.com/cinnamon/voiceagent/icspacketparser"
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)
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const HANDLE_NUM = 1024
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const (
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TTS_FUNC1 = iota
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TTS_FUNC2
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TTS_FUNC3
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TTS_FUNC4
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BOT_FUNC
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)
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type Handler struct {
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r *Router
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}
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type handleInfo struct {
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id int
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method string
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pattern string
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h http.HandlerFunc
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}
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type Resquest struct {
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Token string `json:"token"`
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OprMngCode string `json:"oprMngCode"`
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Method string `json:"method"`
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TalkText string `json:"talkText"`
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CallId string `json:"callId"`
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TelNo string `json:"telNo"`
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MentType string `json:"mentType"`
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RecordFilePath string `json:"recordFilePath"`
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}
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type Response struct {
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ResultCode int `json:"resultCode"`
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Token string `json:"token"`
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Action string `json:"action"`
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AnounceMents string `json:"announceMents"`
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Data ResData `json:"DATA"`
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}
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type ResData struct {
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BargeIn string `json:"bargeIn"`
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RecodingFile string `json:"recodingFile"`
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SttMaxTime int `json:"sttMaxTime"`
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MaxDigit int `json:"maxDigit"`
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MinDigit int `json:"minDigit"`
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DigitTerm int `json:"digitTerm"`
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TelNo string `json:"telNo"`
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}
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type ResStatus struct {
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Count int
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Status string
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NotUnderstand int
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}
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type ScenarioSession struct {
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session map[string]ResStatus
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m *sync.Mutex
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}
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// var scenarioSession map[string]ResStatus
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var handles []*handleInfo
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var session []*ScenarioSession
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func init() {
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handles = make([]*handleInfo, HANDLE_NUM)
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// session := make(map[string]ResStatus) // session init
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scenarioSession := new(ScenarioSession)
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scenarioSession.session = make(map[string]ResStatus, 200)
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scenarioSession.m = &sync.Mutex{}
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// session = make(map[string]ResStatus) // session init
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//TTS
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handles[TTS_FUNC1] = &handleInfo{method: "GET", pattern: "/tts/1", h: TTSFunc1}
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handles[TTS_FUNC2] = &handleInfo{method: "GET", pattern: "/tts/2", h: TTSFunc2}
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handles[TTS_FUNC3] = &handleInfo{method: "POST", pattern: "/tts/3", h: TTSFunc3}
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handles[TTS_FUNC4] = &handleInfo{method: "POST", pattern: "/tts/4", h: TTSFunc4}
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// bot sinario
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handles[BOT_FUNC] = &handleInfo{method: "POST", pattern: "/platform/api/call/process", h: scenarioSession.BOTPFunc}
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}
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func BuildHandler(r *Router) {
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for iter, handle := range handles {
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if handle != nil {
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//fmt.Println(handle)
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handle.id = iter
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r.HandleFunc(handle.method, handle.pattern, handle.h)
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} else {
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break
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}
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}
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}
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/////////////////////////////////////////////
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//TTS
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func TTSFunc1(w http.ResponseWriter, r *http.Request) {
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h := icspacketparser.NewHTTP()
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err := icspacketer.PutPacket(r, &h)
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if err != nil {
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fmt.Println(err)
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}
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fmt.Fprintln(w, "TTS func 1", r)
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}
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func TTSFunc2(w http.ResponseWriter, r *http.Request) {
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fmt.Fprintln(w, "TTS func 2", r)
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}
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//post
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func TTSFunc3(w http.ResponseWriter, r *http.Request) {
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fmt.Fprintln(w, "TTS func 3", r)
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body := make([]byte, r.ContentLength)
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r.Body.Read(body)
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fmt.Println("TTS func 3", r.Method, r.URL)
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for iter, v := range r.Header {
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fmt.Println(iter, v)
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}
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fmt.Println(string(body))
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}
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//post
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func TTSFunc4(w http.ResponseWriter, r *http.Request) {
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fmt.Fprintln(w, "TTS func 4", r)
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}
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/////////////////////////////////////////////
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//BOT
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func (s *ScenarioSession) BOTPFunc(w http.ResponseWriter, r *http.Request) {
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// get scenario config
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l := icslog.GetIcsLog()
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conf := icsconf.GetIcsConfig()
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scnarioConf := conf.ScenarioConfig
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// Request json parsing
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request := Resquest{}
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resBody, err := ioutil.ReadAll(r.Body)
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if err != nil {
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fmt.Println(err)
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}
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defer r.Body.Close()
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err = json.Unmarshal(resBody, &request)
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if err != nil {
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l.Printf(icslog.LOG_LEVEL_INFO, -1, "response unmarshal error!!!!! ")
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}
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agent := strings.SplitN(request.CallId, "@", 2)
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fmt.Printf(">>>>>> DATA INFO - method [%s], agent [%s], token [%s]\n", request.Method, agent, request.Token)
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l.Printf(icslog.LOG_LEVEL_INFO, -1, ">>>>>> DATA INFO - method [%s], agent [%s], token [%s] ", request.Method, agent, request.Token)
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response := new(Response)
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////////////////////////////////////
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///////////// EXCEPT ///////////////
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////////////////////////////////////
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if conf.ExceptTest.TestInfo.Value {
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// eType := conf.ExceptTest.TestInfo.Type
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if request.Method != "INIT" {
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response.ResultCode = conf.ExceptTest.TestInfo.ResultCode
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response.Token = conf.ExceptTest.TestInfo.Token
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response.Action = conf.ExceptTest.TestInfo.Action
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response.AnounceMents = conf.ExceptTest.TestInfo.Announcement
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response.Data.BargeIn = conf.ExceptTest.TestInfo.Bargein
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response.Data.RecodingFile = conf.ExceptTest.TestInfo.Recodingfile
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response.Data.SttMaxTime = conf.ExceptTest.TestInfo.Sttmaxtime
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s.session[conf.ExceptTest.TestInfo.Token] = ResStatus{Count: 1, Status: scnarioConf.Order[0], NotUnderstand: 0}
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} else if request.TalkText == "ERROR_TTS" || request.TalkText == "ERROR_STT" {
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response.ResultCode = 200
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response.Token = request.Token
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response.AnounceMents = "서비스에 문제가 발생하여 매장으로 연결해드릴게요."
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response.Action = "TRANSFER"
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response.Data.BargeIn = ""
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response.Data.RecodingFile = ""
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response.Data.SttMaxTime = 10
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} else if request.TalkText == "" {
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response.ResultCode = 200
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response.Token = request.Token
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if s.session[request.Token].NotUnderstand == 3 {
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response.AnounceMents = "잘 이해하지 못했습니다. 정확한 상담을 위해 매장으로 연결해드릴게요."
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response.Action = "END"
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} else {
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response.AnounceMents = "잘 이해하지 못했습니다. 다시 말씀해주세요."
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response.Action = "STT"
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s.session[request.Token] = ResStatus{Count: 1, Status: scnarioConf.Order[0], NotUnderstand: s.session[request.Token].NotUnderstand + 1}
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}
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response.Data.BargeIn = ""
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response.Data.RecodingFile = ""
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response.Data.SttMaxTime = 10
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}
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// switch eType {
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// case "sizeup":
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// response.ResultCode = 200
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// response.Token = request.Token + "000000000000000000000000000000"
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// response.Action = ""
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// response.AnounceMents = ""
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// response.Data.BargeIn = ""
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// response.Data.RecodingFile = ""
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// response.Data.SttMaxTime = 10
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// case "sizedown":
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// case "space":
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// case "null":
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// }
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} else {
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////////////////////////////////////
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//////// SCENARIO MAPPING///////////
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////////////////////////////////////
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// 현재 들어온 method로 분기
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// next 시나리오로 넘겨주기
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fmt.Printf("response %+v", request)
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if request.Method == "HANGUP" {
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response.ResultCode = 200
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response.Token = request.Token
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response.Action = ""
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response.AnounceMents = ""
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response.Data.BargeIn = ""
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response.Data.RecodingFile = ""
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response.Data.SttMaxTime = 10
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} else if request.Method != "INIT" && request.TalkText == "" {
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response.ResultCode = 200
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response.Token = request.Token
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if s.session[request.Token].NotUnderstand == 3 {
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response.AnounceMents = "잘 이해하지 못했습니다. 정확한 상담을 위해 매장으로 연결해드릴게요."
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response.Action = "END"
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} else {
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response.AnounceMents = "잘 이해하지 못했습니다. 다시 말씀해주세요."
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response.Action = "STT"
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s.session[request.Token] = ResStatus{Count: 1, Status: scnarioConf.Order[0], NotUnderstand: s.session[request.Token].NotUnderstand + 1}
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}
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response.Data.BargeIn = ""
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response.Data.RecodingFile = ""
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response.Data.SttMaxTime = 10
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} else {
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if request.Method == "HANGUP" {
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s.ByeCheck(request.Method, request.Token)
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} else {
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switch request.Method {
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case "INIT":
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token := createToken(request.CallId)
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response.ResultCode = 200
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response.Token = token
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response.Action = scnarioConf.Order[1]
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response.AnounceMents = scnarioConf.Value[0]
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response.Data.BargeIn = scnarioConf.BargeIn[0]
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response.Data.RecodingFile = "Y"
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response.Data.SttMaxTime = scnarioConf.SttMaxTime[0]
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s.m.Lock()
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s.session[token] = ResStatus{Count: 1, Status: scnarioConf.Order[0], NotUnderstand: 0}
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s.m.Unlock()
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case "STT":
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response.ResultCode = 200
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response.Token = request.Token
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response.Action = scnarioConf.Order[s.session[request.Token].Count+1]
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response.AnounceMents = scnarioConf.Value[s.session[request.Token].Count]
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response.Data.BargeIn = scnarioConf.BargeIn[s.session[request.Token].Count]
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response.Data.RecodingFile = "Y"
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response.Data.SttMaxTime = scnarioConf.SttMaxTime[s.session[request.Token].Count]
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s.m.Lock()
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s.session[request.Token] = ResStatus{Count: s.session[request.Token].Count + 1, Status: scnarioConf.Order[s.session[request.Token].Count+1]}
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s.m.Unlock()
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case "DTMF":
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response.ResultCode = 200
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response.Token = request.Token
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response.Action = scnarioConf.Order[s.session[request.Token].Count+1]
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response.AnounceMents = scnarioConf.Value[s.session[request.Token].Count]
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response.Data.BargeIn = "N"
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response.Data.RecodingFile = "Y"
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response.Data.SttMaxTime = 3
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s.m.Lock()
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s.session[request.Token] = ResStatus{Count: s.session[request.Token].Count + 1, Status: scnarioConf.Order[s.session[request.Token].Count+1]}
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s.m.Unlock()
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case "REFER":
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response.ResultCode = 200
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response.Token = request.Token
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response.Action = "END"
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response.AnounceMents = "네. 매장으로 연결해드릴게요."
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response.Data.BargeIn = ""
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response.Data.RecodingFile = ""
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response.Data.SttMaxTime = 0
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response.Data.TelNo = request.TelNo
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s.m.Lock()
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s.session[request.Token] = ResStatus{Count: s.session[request.Token].Count + 1, Status: scnarioConf.Order[s.session[request.Token].Count+1]}
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s.m.Unlock()
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case "BYE": // 전화 종료 요청
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response.ResultCode = 200
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response.Token = request.Token
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response.Action = "END"
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response.AnounceMents = "접수가 완료되었습니다."
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response.Data.BargeIn = "Y"
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response.Data.RecodingFile = "Y"
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response.Data.SttMaxTime = 0
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// case "HANGUP":
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// response.ResultCode = 200
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// response.Token = request.Token
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// response.Action = ""
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// response.AnounceMents = ""
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// response.Data.BargeIn = ""
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// response.Data.RecodingFile = ""
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// response.Data.SttMaxTime = 0
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// if ByeCheck(request.Method, request.Token) {
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// }
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}
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}
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}
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}
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// response marshal
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resMarshal, jerr := json.Marshal(response)
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if jerr != nil {
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fmt.Println("Json Marshal error ", jerr)
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}
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l.Printf(icslog.LOG_LEVEL_INFO, -1, "Send Message\n %s", string(resMarshal))
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if scnarioConf.TimeValue[s.session[request.Token].Count] {
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l.Printf(icslog.LOG_LEVEL_INFO, -1, "Time Sleep %d \r\n", scnarioConf.TimeSleep[s.session[request.Token].Count])
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time.Sleep(time.Second * time.Duration(time.Duration(scnarioConf.TimeSleep[s.session[request.Token].Count])))
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}
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// send response
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fmt.Fprintln(w, string(resMarshal))
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}
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func createToken(callId string) string {
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token := ""
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// length := []int{8, 4, 4, 4, 12}
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// codeAlphabet := "abcdefghijklmnopqrstuvwxyz"
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// codeAlphabet += "0123456789"
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// for i, v := range length {
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// fmt.Println(i, v)
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// for j := 0; j < v; j++ {
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// token += string(codeAlphabet[cryptoRandSecure(int64(len(codeAlphabet)))])
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// }
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// if v != 12 {
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// token += "-"
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// }
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// }
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times := fmt.Sprintf("%d", time.Now().UnixNano()/1000000)
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tokens := strings.Split(callId, "@")[0] + times
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token = tokens[0:8] + "-" + tokens[8:12] + "-" + tokens[12:16] + "-" + tokens[16:20] + "-" + tokens[20:32]
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return token
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}
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func cryptoRandSecure(max int64) int64 {
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nBig, err := rand.Int(rand.Reader, big.NewInt(max))
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if err != nil {
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fmt.Println(err)
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}
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return nBig.Int64()
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}
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func (s *ScenarioSession) ByeCheck(method string, token string) {
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l := icslog.GetIcsLog()
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// fmt.Printf(">>>>>> SESSION BYE INFO - token [%s]\n", token)
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l.Printf(icslog.LOG_LEVEL_INFO, -1, ">>>>>> SESSION BYE INFO - token [%s] ", token)
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s.m.Lock()
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delete(s.session, token)
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s.m.Unlock()
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}
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